After I watched the video, I was able to learn that culture affects verbal and non-verbal communication. When we interact with businesspeople from different cultures, we need to become sensitive and aware about their culture ways of communication; for example, in Japan a nod can indicate “yes, comprehension, or approval”.
We can’t assume that international businesspeople behave and communicate the same way as we do in North America. Every country has a unique way of communicating verbally and non-verbally. I believe that when we communicate with respect and behave professionally with people of different cultures and values, the results are successful, positive and productive.
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